20 ph Privacy Policy – How We Protect Your Personal Data

1. Information We Collect

When you register and use the 20 ph platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve performance. In some cases, we may request a government-issued ID or other identity documents to comply with Philippine anti-money laundering regulations and to verify that you meet the minimum age requirement of 21 years. We only collect information that is directly relevant to providing you with a safe and functional gaming experience, and we do not collect sensitive personal data beyond what is required by law or platform operations.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your account, process transactions, and provide customer support when you need it. We also use your information to verify your identity, detect and prevent fraud, and comply with our obligations under Philippine gaming and data protection regulations. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or policies — these communications are not optional as they relate directly to your account. If you have opted in to receive promotional messages, we may also send you information about platform features, new game categories, or special offers; you can withdraw this consent at any time by contacting [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

3. Sharing and Disclosure of Data

20 ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of 20 ph, our players, or the public. Any third-party service providers we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine law.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legalobligations under Philippine law. For most account records, this means we keep your data for a minimum of five years following account closure, as required by anti-money laundering regulations applicable in the Philippines. Transaction records, identity verification documents, and correspondence related to disputes may be retained for longer periods where required by law or where a legal claim is pending. Once the applicable retention period has expired, we securely delete or anonymise your personal data so that it can no longer be linked back to you. If you would like to request early deletion of your data, please contact us at [email protected], and we will assess your request in line with our legal obligations.

5. Cookies and Tracking Technologies

The 20 ph platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. We also use analytics cookies to understand how players navigate the platform so we can identify areas for improvement — this data is aggregated and does not identify you personally. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform such as staying signed in or saving your display preferences. We do not use third-party advertising cookies or share browsing data with ad networks. A full list of the cookies we use and their purposes is available on request by emailing [email protected].

6. Security Measures

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, access controls that limit who within our organisation can view your personal information, and regular security assessments of our platform infrastructure. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine regulatory authorities as required by law and as promptly as circumstances allow. While we work hard to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 20 ph account and to keep your login credentials confidential.

7. Your Rights as a Data Subject

As a player based in the Philippines, you have rights over your personal data under applicable data protection law. You have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate data, and to request deletion of your data where we no longer have a lawful basis to retain it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a complaint is being investigated, and to receive a copy of your data in a portable format. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and respond appropriately. We will acknowledge your request within a reasonable timeframe and aim to resolve it in accordance with applicable Philippine law.

8. Children and Minors

The 20 ph platform is strictly intended for adults aged 21 years and above, in line with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21, and if we discover that a minor has registered an account, we will immediately suspend that account and delete the associated personal data. Parents and guardians who believe a minor may have accessed the platform are encouraged to contact us at [email protected] so we can take prompt action. We use age verification procedures during registration to minimise the risk of underage access, and we continue to review and strengthen these measures on an ongoing basis.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will post the updated policy on this page with a revised effective date and, where reasonably practicable, notify registered players via the email address associated with their account. Your continued use of the 20 ph platform after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always informed about how we handle your personal data. If you have any questions about this policy or how your data is used, please reach out to us at [email protected].